FAQs
Orders
Can I pick up from your warehouse?
Unfortunately, we are unable to provide pickup from our warehouse.
Can I track my order?
You’ll receive an email from us with your tracking information once your order has been dispatched. If you have not received your tracking number, please contact us via the form and we’ll be happy to help.
What do i do if my order is damaged?
We take great care in ensuring your drinks arrive in perfect condition. If your order is damaged, please email us on the contact tab, and we'll promptly offer a replacement or refund.
I didn't receive my order. What should i do?
Please get in touch with us using the contact tab and our team will follow up and resolve this for you as quickly as possible.
Products
Where is the water sourced from?
Our water is sourced from the pristine and natural springs of Mount Kosciuszko, known for its purity and high quality.
A product is out of stock. What do i do?
We recommend checking back soon as we restock regularly. You can also sign up for notifications on our website to be alerted when it becomes available again. In the meantime, feel free to explore our other products or contact us for assistance with alternatives.
Is St Provencia's bottles recyclable?
Yes, St. Provencia's bottles are fully recyclable. We are committed to sustainability and ensuring that our packaging has a minimal environmental impact.
Shipping
How long does it take to receive my order?
We ship all orders within 2 business days from the payment receipt date. We'll send an email once you're orders on the way with a tracking link.
For more information about our shipping times and costs please see our shipping policy.
Can St Provencia ship internationally?
Currently, we only ship within Australia. Please sign up to our email for future updates on international shipping.
Does St Provencia do express shipping?
We do not offer express shipping options at the time being.
Wholesale
I don't have a distributor in my area. What should I do?
If you don’t have a distributor in your area, please reach out to us directly. We’ll be happy to assist you with alternative purchasing options, or we can connect you with a nearby distributor if available. Alternatively, we may offer direct shipping or provide more information on how you can get our products.
How do I start stocking St Provencia?
To start stocking St. Provencia, simply reach out to us through our website or contact our sales team directly. We’ll provide you with all the necessary details, including pricing, order quantities, and distribution options. We’re here to guide you through the process and ensure you have everything you need to offer St. Provencia to your customers.
My Delivery didn't arrive to my store. What should i do?
If your delivery didn’t arrive at your store, please contact us immediately with your order details. We’ll investigate the issue and work to resolve it as quickly as possible. In the meantime, we'll keep you updated on the status of your shipment and ensure you receive your order promptly.
Sponsorship
Who should I contact to discuss sponsorship opportunities?
To discuss sponsorship opportunities, please reach out to our marketing team directly via the contact form on our website. We’d love to hear about your proposal and explore how we can collaborate.
Who does St Provencia Sponsor?
St. Provencia proudly sponsors Australia Zoo and FareShare as well as many other charitable organisations. We are committed to supporting organisations that make a positive impact on wildlife conservation and food relief efforts in our community and many other causes.